Refund & Replacement Policy

Lost or undelivered orders

If tracking confirms non-delivery 7+ business days after dispatch, we re-ship at no cost or refund in full.

Damaged or defective carts

Email a photo within 5 days of delivery. We replace defective DMT carts free of charge.

Wrong item received

We cover return shipping and dispatch the correct item same-day.

Cancellations

Orders can be cancelled before they enter the dispatch queue (typically < 2 hours). After dispatch we treat the request as a return.

Non-refundable

Used cartridges, buyer remorse on opened items, address errors after dispatch.

Questions? Email sales@dmtvapeusa.us or visit our contact page.